Ticket Management
Receive, create, assign and track service tickets across multiple channels - phone, email, WhatsApp
Field Technician Management
Assign tickets based on technician availability and expertise, track their location and monitor productivity
Spare Parts Management
Optimize inventory levels, track parts usage and ensure timely delivery of parts to technicians
AMC Management
Maintain AMC contracts, schedule preventative maintenance visits and ensure timely renewal of contracts.
Customer Feedback
Gain insights and collect feedback from customers to improve products and services
Analytics & Reporting
Access detailed insights on on attendance, service types, ticket aging, technician productivity
About ServiceWRK?
ServiceWRK transforms service operations into seamless, efficient customer-centric processes
ServiceWRK connects every stakeholder in the service ecosystem - customers, OEMs, field engineers, service partners and dealers to foster collaboration and deliver superior service quality.
With a focus on innovation, our platform empowers businesses across diverse industries, including medical equipment, elevators, industrial machinery, and consumer appliances. From managing service tickets and field technicians to optimizing spare parts inventory and streamlining maintenance schedules. ’re building world-class service organizations.
- Simplify Maintenance: Automate preventive schedules and manage AMC contracts effortlessly.
- Real-Time Tracking: Monitor field engineers and service activities for improved task completion.
- Easy Integration: Seamlessly connect with multiple channels like phone, email and WhatsApp for ticket management
Why Choose ServiceWRK?
Here are a few reasons why our customers choose ServiceWRK
-
Improves service quality
Track service tickets end-to-end and capture post-service feedback, automate workflows to cut costs and boost efficiency
-
Increases efficiency
Real-time tracking keeps field engineers on task and optimizing spare parts inventory to minimize downtime
-
Reduces cost
Automate workflows and boost efficiency with a solution that’s affordable and easy to implement for businesses of all size
What Makes Us Different?
ServiceWRK makes life easier for our customers
Seamless Service Management
Streamlines workflows from the moment a customer makes a request to the final resolution. This helps businesses improve efficiency and customer satisfaction.
Customizable Solutions
ServiceWRK offers highly customizable solutions tailored to specific business needs, allowing companies to adapt the software to their unique operations and workflows. .
Real-Time Tracking and Reporting
Enabling businesses to monitor progress and identify bottlenecks quickly. This feature enhances transparency and performance tracking.
Mobile-First Experience
This ensures that field workers and service agents can access and update service tasks on the go, this approach enhances flexibility and faster response times.
Contact Us
Got any questions? Don't hesitate to get in touch.
Address
No. 588, HMT Layout, VidyaranyapuraBangalore - 560097
Phone
999450 43338
